When you submit a request for support, also known as raising a ticket, all our support correspondence with you will be sent to your email address, and you can reply as you would normally to an email, from your own email address.
At this time you cannot manage your tickets from within with Help Centre or ZenDesk, only by email.
However, you do have the option of creating an account within the Help Centre (achurchnearyou.zendesk.com) to 'follow' Help Centre articles, meaning that you can keep articles you've found helpful in one place, such as articles you want to come back to, or want to track the progress of such as the Roadmap or Known Issues.
Your Help Centre login credentials are entirely separate from your AChurchNearYou.com editor/administrator account.
Creating a login for the Help Centre is entirely optional.
IF YOU WANT TO LOG IN TO ACHURCHNEARYOU TO EDIT YOUR CHURCHES PLEASE GO TO: WWW.ACHURCHNEARYOU.COM AND CLICK LOGIN IN THE TOP RIGHT.
If you want to be able to edit churches on AChurchNearYou you'll need to create an account on AChurchNearYou and request to edit your churches. This article will walk you through this process: https://achurchnearyou.zendesk.com/hc/en-us/articles/360002398413
If you want to create a login for the AChurchNearYou Help Centre go to the AChurchNearYou Help Centre (https://achurchnearyou.com/help) and click Sign In in the top right.
If you have previously sent us a support request via email, the Help Centre, or Help button on AChurchNearYou, click Have you emailed us?
If you've not contacted the support desk before, click New to The AChurchNearYou Support Desk? Sign up, and follow the instructions from there. If you have already created a Support Desk login then enter your email address and password and click Sign In