Our development and project team are continuously working to bring new functionality (much of which you can find out about at: www.achurchnearyou.com/roadmap) to AChurchNearYou.com, but they’re also constantly improving the existing experience for editors and the public. There are some things which we're aware of which aren't functioning as editors would expect, or which are causing editors to encountering issues when using, these are listed below:
Only Christmas Tags on News
The project have reported this issue to the developers, and the full range of tags will be reenabled in due course.
Analytics
The project team are aware that at in some cases, the church analytics which display for editors are registering as zero. We understand that this is also affecting church's own implementation of Google Analytics into AChurchNearYou. Our developers are working with the analytics provider to investigate and find a way to resolve this as soon as possible. Currently, however, we haven't been given a timeframe for this to be resolved.
Tags can't always be removed in IE and Edge
The project team are aware of an issue affecting some Microsoft Internet Explorer and Microsoft Edge users whereby removal of tags in search and in services and events isn't always possible. They'll be working with the developers on this. In the meantime, you may wish to try another browser such as Google Chrome (https://www.google.com/chrome/), Mozilla Firefox (https://www.mozilla.org/en-GB/firefox/new/), or Opera (https://www.opera.com/).
Search area too small
The project team are aware that at in some cases, such as when searching for a church across a whole region offering a particular type of service or facility such as BSL Interpretation, Dementia Friendly Service, a Diocese of Europe church, search area is often not wide enough. They are working with the developers to improve this.
Services and Events not appearing in Current Events when expected
If a Service or Event is a One Off event it appears in Current Events list as soon as it is published. If a Service or Event is a Regular Event is appears in Current Events once the event starts. The project team are aware that this might not be an ideal solution so are working the with the developers on how this can be improved. All Services and Events appear in the Calendar view regardless.
Frequency of Services and Events on the homepage text issue
The project team are aware that there is an issue with text relating to the frequency of recurring events displayed on a church's homepage. For instance, a Service or Event which occurs every Thursday might display as: Every day Thursday at 10 a.m. for 1hr. The development team are investigating this.
Services and Events: Web link not displaying
The project team are aware that when editors add a web link in the web link field on a service or event that link/button is not appearing on the service or event when the public views it. They have escalated this to the developers to resolve.
News and Notices: only one item displaying
The project team are aware of a bug where for some churches only one item is displayed, despite there being more than one item uploaded. The developers are investigating this.
Gallery text not editable after photo upload and the images cannot be re-ordered
The project team have been made aware of these behaviours and will be looking to expand the functionality shortly. UPDATE 5/10/18: These features have been added to the roadmap. For now, in order to change the text or change the order of photos editors will need to delete the photo(s) and re-upload.
Postcode not appearing on Get in Touch
On the Get in Touch page, if you enter a postcode into the postcode box it's currently not appearing on the Get in Touch page, but if you put the postcode in the address box it will appear. Our development team are working to resolve this. In the meantime, please enter the postcode into the address box.
Previous vicar is still listed in More Information Tab but church is now in vacancy.
This is a known issue, and you can find more on this issue if you click here.
Church is in a Team Ministry and another vicar from within the team is appearing in the Crockford's Contact Details section of More Information
This is a known issue, and you can find more on this issue if you click here.
Clergy appearing multiple times on More Information tab
We are aware of an issue whereby some clergy are appearing twice in the More Information section of churches on AChurchNearYou.com, although only being listed once on the church's Crockford's entry. Our development team are working to resolve this.
Tag names repeating
We are aware of an issue affecting some events whereby, if they're clicked though to from the calendar view, the tag appears to repeat itself. For example COFFEE becomes COFFEECOFFEE. This was previously resolved but has reappeared for some churches. The project team are aware of this and working to resolve it.
Homepage not displaying next Service or Event
We are aware of an issue which is preventing the next Service or Event from being displayed on a church's homepage, even if they have selected this option. This was previously resolved but has reappeared for some churches. The project team are aware of this and working to resolve it.
Previous issues which have now been resolved:
RESOLVED Wednesday 13th March 2019:
Easter Tags on the Easter Services Button
While Services and Events tagged with "Easter", "Palm Sunday", "Holy Week", "Maundy Thursday" and "Good Friday" appear on the Easter page. The project team are aware that Services and Events tagged with "Ash Wednesday", "Mothering Sunday" and "Lent" are not. This is being investigated.
RESOLVED Friday 5th October 2018:
- Church homepages are now showing latest services/events if that option is selected
- Past events will no longer appear on church homepages
- Event duration is displaying on church homepages
- Church homepage forms are saving ('fill in all required fields' issue resolved)
- News and notices now visible to all users
Previously resolved:
RESOLVED: Services and Events every week tick boxes
If an editor ticks the 'every week' box - when you hit save it auto-ticks all the every first, second, third etc week (to save you time).
The functionality is working correctly, but what you're seeing with regards to tick boxes isn't displaying correctly.
The development team are currently updating this so that when an editor ticks every week it says every week not first second third etc.
RESOLVED: One Off Service or Event is selected but error message says to select One Off or Regular Service or Event
Editors are finding that when they enter an event and select One Off Service or Event then save that they encounter an error message which says they need to select either One Off or Regular Service or Event.
This error message is usually displayed when not all the fields on the Service or Event have been correctly filled in. Our team are aware that the error message is confusing, and are working to make the process clearer.
In the meantime, click here for guidance on adding a new Service or Event.